A: You can obtain the Activation Code through one of the following options:
1) Visit a Master Lock distributor/retailer Bring the lock to a Master Lock distributor or retailer. The lock must not be attached to anything. Ask the distributor or retailer to contact Master Lock for the Activation Code on your behalf using the Lock/Device ID which is engraved on the back of the lock and noted in the app under About This Lock as "Device". The Lock/Device ID starts with the letter A and is followed by 5 numbers or letters. US distributors may call 1-800-308-9244. Canadian distributors may call 1-800-227-9599. Please note that although Master Lock does not charge for this service, some distributors or retailers may charge a fee.
– OR –
2) Submit an Activation Code Retrieval Form Print out the Activation Code Request Form from a Printer Friendly Page or download the Bluetooth Activation Request Form.
Have your Activation Code Request Form notarized by a Notary Public to prove you are the owner of the lock. You can include up to 6 Activation Codes on one notarized form. *Note for inmates at a correctional facility: In addition to the Activation Code Request Form, you must submit your request on official prison facility letterhead. In lieu of notarization, the Activation Code Retrieval Form must be signed by a prison facility official. Mail your form to: Master Lock Company Bluetooth Smart Padlock Activation Code Request 137 W Forest Hill Ave. Oak Creek WI 53154 Once the request is received, your Activation Code will arrive in approximately 1-2 weeks (if selecting mail as the delivery method.)